The Hashemite Kingdom of Jordan is committed to the safety and well-being of all its citizens in both the physical and digital realms. This document serves as a clear guide to the official channels and national resources available to you if you encounter online hate speech, cyberbullying, or digital harassment. Knowing where to turn is the first step toward protection and justice.
1. To Report a Crime: Contact the Official Authorities
For immediate and official action, especially in cases of threats, incitement to violence, defamation, or other serious offenses, you must contact the designated authorities.
Primary Contact: The Cyber Crime Unit (CCU)
Mandate: The official state body responsible for investigating crimes committed in cyberspace, in accordance with Jordanian law.
How to Report:
Visit: Your local police station and ask for the Cyber Crime Unit.
Online: Official channels via the Public Security Directorate (PSD) website or app.
Hotline: [Insert Official CCU Hotline Number Here]
What to Provide: Be prepared to provide evidence, such as screenshots, URLs, and usernames.
2. To Seek Legal and Psychosocial Support: Utilize National and Local Services
You do not have to face this alone. Several established national institutions and civil society organizations offer support.
National Center for Human Rights (NCHR)
Role: Receives complaints about human rights violations, which can include systematic online hate speech and discrimination.
Contact:mail@nchr.org.jo
The Ministry of Social Development & Associated Centers
Role: Oversees and licenses numerous civil society organizations that provide psychosocial support, legal aid, and family guidance.
Action: Contact the Ministry to be directed to a verified support service in your governorate.
Jordanian Women’s Solidarity Institute & Similar Entities
Role: Provide specialized support for women and other groups facing gender-based violence and harassment, including online.
Contact: info@sigi-jordan.org
3. To Understand Your Rights and Build Resilience: Educational Resources
Empower yourself with knowledge about your rights and how to navigate the digital world safely.
The Jordanian Legislation on Cyberspace:
Familiarize yourself with key laws that protect you, such as the Cybercrime Law. These laws criminalize acts like slander, threat, and incitement to hatred and sectarianism.
Media and Information Literacy Initiatives:
The Kingdom, through entities like the Audio-Visual Commission and the Ministry of Education, promotes programs to enhance critical thinking and digital literacy among citizens, helping them identify and counter harmful content.
A Collective Responsibility
The Jordanian ecosystem for combating online harm is built on a foundation of official authority and civil society support. By utilizing these official channels, you not only protect yourself but also contribute to a safer digital environment for all Jordanians.
Save the Cyber Crime Unit number in your phone.
Document everything: Keep screenshots and records of abusive content.
You have the right to safety and dignity, online and offline.
For further information on connecting with support services, you may contact: Jordan Youth Innovation Forum (JYIF) Email: office@jyif.org | Website:www.jyif.org
This guide was compiled as part of the “Generative AI – Youth Sector Challenges and Impact” project, co-funded by the Erasmus+ Programme of the European Union. Its aim is to enhance public awareness of existing national resources.
The consortium is comprised of: Caleidoscopio Association – Italy(Coordinator), AVEC – France, EUROMED EVE – Belgium, EUROMED EVE – Tunisia, EUROMED EVE – Morocco, Jordan Youth Innovation Forum (JYIF) – Jordan
